Got a request for more information?

If the Department contacts you asking for further documents or information, don't panic — it's not a refusal. It's a chance to fill a specific gap.

Two things that matter most

1. Respond by the deadline. These requests come with a firm date. Miss it and a decision can be made on what they already have.
2. Respond completely. A partial answer can be as risky as a late one. Read exactly what's asked and provide exactly that.

How to handle it well

• Re-read the request carefully — answer the precise question, not a version of it.
• If it asks for a specific document, provide that document, clearly labelled.
• If you genuinely need more time, find out early whether an extension is possible rather than going silent.

Takeaway: A request is an opportunity, not a rejection — answer it fully and on time.

General information only — not migration or legal advice. Always check current requirements at immi.homeaffairs.gov.au. ProofOfUs is a self-help organising tool, not a registered migration agent.